Privacy policy

Last updated: 18 September 2026

CÆLO is operated by Daniela Cotelea in Zürich, Switzerland. For questions concerning your personal data or your privacy rights, please contact hello@caelo.ch. Full operator and registration details are available in our Legal Notice.

Information We Collect

When you visit caelo.ch, place an order, contact concierge care, subscribe to our journal, or submit a review, we may collect:

Your name, contact, billing, and delivery address details.
Order, transaction, and fulfillment records.
Messages, support inquiries, and product reviews.
Technical data, including IP address, browser type, device information, browsing activity, and cookies.

Payment information is processed securely by the certified payment provider selected at checkout. CÆLO never receives or stores your full card details.

How We Use Your Information

We process personal information to:

Process, fulfill, deliver, and manage orders and returns.
Provide dedicated customer care and transactional updates.
Operate, secure, and optimize our website experience.
Prevent fraud and comply with statutory Swiss tax and accounting obligations.
Send marketing newsletters when you have subscribed (you may unsubscribe at any time).

We process your data strictly to fulfill our contract with you, comply with applicable laws, pursue our legitimate operational interests, or proceed upon your explicit consent.

Who Receives Your Information

We share personal information solely where necessary with trusted service partners, including Shopify (platform hosting and store infrastructure), integrated payment gateways, shipping and logistics couriers, and email or analytics providers. We may also disclose data if strictly required by public authorities or Swiss law.

Cookies

We use essential cookies strictly required for our store navigation and checkout to operate. With your permission, we may also deploy analytics or performance cookies to understand visitor interactions. You can adjust your preferences via our on-site cookie settings or your browser.

International Processing

Shopify and selected cloud infrastructure providers may store or process data outside Switzerland. Where cross-border transfers occur, we rely on recognized adequacy decisions or contractual safeguards to maintain a level of protection fully compliant with the Swiss Data Protection Act (nFADP / DSG).

Retention and Your Rights

We retain personal data only as long as required to deliver our services, settle potential disputes, and fulfill statutory Swiss retention duties.

Subject to applicable law, you have the right to request access to your personal data, rectify inaccuracies, request deletion of information no longer required, or receive your data in a commonly used format.

To exercise any of these rights, email us at hello@caelo.ch.

Updates

We may update this policy when our operations, service providers, or legal obligations evolve. The latest version and its effective date will always appear on this page.